| What is BT Broadband Desktop Help? |
|
BT Broadband Desktop Help is downloadable software that can diagnose and fix computing problems. BT Broadband Desktop Help is free to all BT Broadband users.
Once you've downloaded and installed BT Broadband Desktop Help, you can use it whenever you like. Just click on the BT Broadband Desktop Help icon, and the program will run, enabling you to perform a series of tests on your computer and your connection. BT Broadband Desktop Help will try to identify problems and, if possible, fix them for you on the spot.
BT Broadband Desktop Help is instant technical support, right on your computer desktop.
If it is not possible to connect, BT Broadband Desktop Help will gather relevant diagnostic information about your computer, so that when you call the helpdesk it will be easier for our helpdesk advisors to diagnose the problem.
|
|
| Back to top |
|
| Where can I download BT Broadband Desktop Help? |
|
| Click on the 'Download Now' button on the right and click 'Open' when prompted.
|
|
| Back to top |
|
| What are the minimum system requirements for installing BT Broadband Desktop Help? |
|
BT Broadband Desktop Help is currently only available to BT Broadband customers using a PC and Internet Explorer 5.5 and above.
When you click on Install BT Broadband Desktop Help, a short test evaluates your system for minimum system requirements to ensure that you will be able to use BT Broadband Desktop Help. This test contains a security certificate that has been authenticated by VeriSign to protect you from fraudulent software. In most cases, you will be prompted to accept this security certificate before you can download BT Broadband Desktop Help.
Be assured that the security certificate is authentic, signed by BT, and safe for you to accept by clicking the YES button when prompted.
|
|
| Back to top |
|
|
| What information does BT Broadband Desktop Help gather from my computer? |
|
| BT Broadband Desktop Help gathers system information from your computer specific to the type of issue(s) you may be experiencing. This may include diagnostic information such as your: |
| • | system's hardware configuration |
| • | network settings |
| • | operating system |
| • | browser information |
| • | installed software applications |
| • | file directories |
| It does not gather or tamper with your personal files. |
|
|
| Back to top |
|
| Will BT Broadband Desktop Help make changes to my computer? |
|
BT Broadband Desktop Help will not make any changes to your computer without your permission.
Prior to initiating an automated solution or troubleshooting task, BT Broadband Desktop Help will ask for your permission.
Automated solutions performed by BT Broadband Desktop Help will not harm your computer.
|
|
| Back to top |
|
| Does using BT Broadband Desktop Help pose a security risk? |
|
|
No, BT Broadband Desktop Help is designed so that your information is protected when sent over the internet. The information is encrypted prior to transmission, so it cannot be read in transit. This keeps your internet transactions and use of the BT Broadband Desktop Help secure and private.
|
|
| Back to top |
|
| Is BT Broadband Desktop Help safe to use? |
|
Yes, BT Broadband Desktop Help is completely safe to use. Automated solutions provided by Broadband Desktop Help will not harm your computer.
All of the automated solutions offered have been thoroughly tested and are specifically designed to repair your computer. In addition, BT Broadband Desktop Help will ask your permission prior to activating an automated solution or task.
|
|
| Back to top |
|
| Why does BT Broadband Desktop Help need information about my computer? |
|
|
To save you the time-consuming trouble of describing your system's environment, BT Broadband Desktop Help gathers this information from your computer to provide you with a quick and efficient solution.
|
|
| Back to top |
|
| When should I run BT Broadband Desktop Help? |
|
BT Broadband Desktop Help should be your first resource for any Broadband service connection or email problems.
BT Yahoo! Help's fast, informative and interactive solutions provide you with state-of-the-art customer care while diagnosing and quickly resolving broadband-related issues.
|
|
| Back to top |
|